Call Set-Up Settlement

Welcome to the Call Set-Up Settlement Website

Settlement

The plaintiffs in British Columbia and Alberta class proceedings (the "Class Actions”) have reached a settlement with TELUS Communications Inc. (“TELUS”), without an admission of liability on the part of TELUS, which has been approved by the Supreme Court of British Columbia and the Court of King’s Bench of Alberta (“Settlement” or “Settlement Agreement”).

Class Members (as defined below) are eligible to make a claim for a $10.00 voucher which can be redeemed at TELUS Corporate Stores for in-store purchases of accessories and post-paid devices. To qualify for a voucher, you must submit a completed claim by December 6, 2025. The vouchers will not be eligible to offset TELUS bills for phone, internet, television or security plans and services, or for any other purpose. Vouchers will be distributed on a first come, first serve basis.

CLAIM NOW

TELUS is obliged to fund the redemption of vouchers, Class Counsel fees and a $125,000 charitable donation paid for the benefit of the Class up to a total of $3,700,000. In addition, TELUS will pay disbursements up to a maximum of $100,000 and applicable taxes on such fess and disbursements.

Vouchers will be distributed on a first come, first served basis. Once Vouchers have been issued up to the maximum settlement amount, no further vouchers will be issued.

This Settlement resolves the Class Actions for all Class Members as against TELUS and a full release of all claims in the Class Actions will be granted to TELUS. This Settlement represents a resolution of disputed claims and TELUS does not admit any wrongdoing or liability.

Background

On or about January 21, 2005, a proposed class action was commenced against TELUS in the Supreme Court of British Columbia, Michelle Seidel v. TELUS Communications Inc (Vancouver Registry, No. L050143) (the ”BC Action”). The BC Class Action was brought on behalf of the BC Class.

On or about February 18, 2005, a proposed class action was commenced against TELUS in the Court of Queen’s Bench of Alberta, Kathryn Deshane v. TELUS Communications Inc. (Judicial District of Edmonston, Action No. 0503 03315 (the “Alberta Action”) and together with the BC Class Action, the “Class Actions”). The Alberta Class Action was brought on behalf of the Alberta Class.

In the BC Class Action, the plaintiff alleged that TELUS’ billing practices in relation to incoming calls breached the Business Practices and Consumer Protection Act.

In the Alberta Class Action, the plaintiff alleged that TELUS’ billing practices in relation to incoming calls constituted unfair acts and practices pursuant to the Fair Trading Act, RSA 2000, c. F-2 and the Unfair Trade Practices Act, RSA 1980, c. U-3.

Who is eligible to receive money under the Settlement?

You are a class member in the Class Actions if you are:

A resident of British Columbia or Alberta and you contracted for cellular telephone services through TELUS between January 21, 1999 and April 2005, in the case of prepaid customers or between January 21, 1999 and April 2010 in the case of postpaid customers.

Your Options Now:

1. Participate: To qualify for a voucher, you must submit a completed claim form here.
2. Do nothing: If you do not want to participate in the settlement, you do not need to do anything. You can simply choose not to submit a claim for a voucher.