Frequently Asked Questions
Class actions proceedings have been commenced in British Columbia and Alberta alleging that beginning in January 1999, TELUS engaged in billing practices that breached consumer protection legislation in British Columbia and Alberta (the “Class Actions”). The proceedings have been certified in British Columbia and Alberta.
A settlement has been reached to resolve the Class Actions. The Defendants will fund up to $3,700,000, less counsel fees and two cy-près payments of $62,500 each, for $10 vouchers which can be redeemed at TELUS Corporate Stores for in-store purchases of accessories and post-paid devices, along with Class Counsel fees and a charitable donation for the benefit of Class Members in exchange for a full release of all claims. The Defendants do not admit any liability or wrongdoing.
In the event that at the end of the Claims Review Deadline, the total value of the issued Vouchers is less than $700,000, TELUS will make an additional cy-près distribution, equal to the difference between $700,000 and the value of the Vouchers issued, to the charity approved by the Court. TELUS shall make this additional cy-près donation within ninety (90) days of the Claims Review Deadline. The remainder shall revert back to TELUS.
You are a class member in the Class Actions if you are a resident of British Columbia or Alberta and you contracted for cellular telephone services through TELUS between January 21, 1999 and April 2005 in the case of prepaid customers or between January 21, 1999 and April 2010 in the case of postpaid customers (the “Class Members”).
Lemer & Company Harris & Company
301-1095 West Pender St. 14th Floor, 550 Burrard St.
Vancouver, BC V6E 2M6 Vancouver, BC V6C 2B5
Attn: Bruce W. Lemer Attn: Arthur M. Grant
778-383-7277 236-260-1604
To qualify for a voucher, you must submit a completed claim form here by December 6, 2025. Your claim form must include your name, current telephone number and email address. You may also provide the TELUS phone number you held between January 21, 1999 and April 2005 for prepaid customers or January 21,1999 to April 2010 for postpaid customers. You also must certify that you were a TELUS cellular telephone customer at some point during the period between January 1999 and April 2010.
Your claim form must be submitted by December 6, 2025.
The Claims Administrator will email the vouchers to each approved claimant to the email address provided in your claim form.
To redeem a voucher for all or part of its face value, you must submit the voucher to a TELUS Corporate Store together with in-store purchases of accessories and post-paid devices within 4 months after the date of voucher issuance.
The Vouchers will not be eligible to offset TELUS bills for phone, internet, television or security plans and services, or for any other purpose other than to offset the costs of in-store purchases of accessories and post-paid devices.
Vouchers will be distributed on a first come, first served basis. Once Vouchers have been issued up to the maximum settlement amount, no further vouchers will be issued.